Sugester - Everything a business needs in one application
Sugester collects all emails, assigns them to specific people and controls the response time.
The forum and knowledge base help to dispel customer doubts. An extensive Knowledge Base with a description of the functionality and operation of the system, available to customers 24/7.
Full tool integration
Sugester supports e-mails, chats, VoIP in one place! Integrated with mail, chat and VOIP telephony, the CRM module fully supports comprehensive customer service.
About the product
Sugester CRM is an intuitive and easy-to-use customer service system.
It contains the necessary tools to manage all departments in the company from one place, in one application. Integrated with e-mail, CRM allows you to be up to date with all customer matters, and the available contact channels such as chat, VOIP or forms facilitate efficient communication.
Why is it worth it?
All the corporate features you need
CRM, live chat, knowledge base, e-mail, VoIP, e-mail marketing and many more tools in one place!
integrated modules for comprehensive company management
years of experience in providing SaaS solutions
Sugester - tools and modules
The heart of the system is an extensive CRM module that supports the daily activities of the company. Equipped with tools to track the sales process, periodic reminders, functions for customer segmentation and an integrated email module, it provides comprehensive customer service at the highest level.
Live chat Sugester
Do you need live chat to support your customers? Take advantage of it from Sugester. It will allow you to talk to customers in real time, using such facilities as tracking their actions on the website or viewing information about the interlocutor.
Email in Sugester
Speed up replies to business correspondence. Thanks to the email module in Sugester, you can easily control collective addresses and shorten the response time to emails from customers. Use the creation of reply templates, automatic reply to emails and an email assistant for efficient email service in your company.
Tasks and project management in Sugester
In Sugester, you can easily create and assign tasks, group them into projects and sub-projects, or measure the time of their execution. Each task can be assigned a due date, priority, responsible person and attachments. You can then track the time spent on a task in the work time report.
The Knowledge Base - Sugester
The Knowledge Base is a tool for creating an online FAQ about a company's products. It can also be used to create a database of processes and procedures within the company. You can visually adjust the company's knowledge base to the image of your company or use a ready-made template. The changelog function related to the module will provide access to the most important information for your employees.